Refund Policy

Classes & Courses:

Once you have booked and your payment is confirmed, we will begin the process of preparing your class. It takes time, effort and coffee materials to have everything ready for you to attend our courses.

These courses have limited seats and sell out or require minimum enrollment in order to be held; canceling the course would therefore mean preventing other students from attending.

Refund Policy: You may request a refund 20 or more days before the start of the course LESS A 20% FEE. After this period rescheduling is no longer possible.

Rescheduling Fees: You can reschedule 20 or more days before the start of your course.

Within 20 days from the start of your course, rescheduling or cancellations are no longer possible.

 

Coffee is perishable and is roasted to order, so we're unable to accept returns on coffee. However, if there was an error with your order, if you were dissatisfied with your coffee, have questions about how to brew it, or concerns about the quality, our expert Customer Experience team is here to help you. Please contact us at support@coffeeflock.comwithin 15 days of your purchase.

Unfortunately due to health and safety reasons we are unable to accept/refund chocolate and/or teas once it has left our facilities (this is the case for shipped orders as well as chocolate/tea purchased in our stores).

Not Coffee - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Experience team. We are just an email away support@coffeeflock.com Please note that we will not accept returns on grinders, kettles, or anything that has been used.

We have a 30-day return policy in all products that are not coffee, tea or chocolates which means you have 30 days after receiving your item to request a return when they have not been used.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@coffeeflock.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@coffeeflock.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned,like perishable goods (such as coffee, teas and chocolates), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.